Customer Support Specialist - EDI & Integration Platform
eddyson
About this role
A Customer Support & Technical Troubleshooting role at eddyson involves providing technical support for B2B customers using a cloud platform, onboarding new clients, and collaborating on process improvements. The position offers autonomy and the chance to influence how the company supports and scales in the US market, working closely with teams in Germany.
Skills
About eddyson
eddyson.comeddyson is a B2B EDI integration provider that helps companies exchange business documents reliably and efficiently. Their platform and managed services handle connectivity to trading partners, support common EDI standards and protocols, and perform mapping and data transformation to automate order, invoice, ASN and related workflows. Eddyson emphasizes fast onboarding, secure and compliant data exchange, and real‑time monitoring and error handling to reduce manual exceptions. They serve retailers, manufacturers, distributors and other enterprises modernizing supply‑chain and partner integration.
About eddyson
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$111k – $150k
per year