Customer Support Specialist – Fintech & Crypto Payments

This role serves as the first dedicated Customer Support Specialist for a fintech and digital assets company, acting as the primary point of contact for users of its platform and associated crypto payment card. The specialist will handle customer inquiries via live chat, email, and phone, resolving issues related to account setup, verification, card usage, and transaction concerns. As the inaugural hire for this function, the role involves taking ownership of cases, following established procedures, and helping to build and refine the customer support operations.