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Customer Support Specialist, French (Weekend Shift) at Klaviyo - ApplyBlast

Customer Support Specialist, French (Weekend Shift)

Klaviyo

4 months ago

3.3 on Glassdoor

Dublin, IE

Hybrid

Full Time

Junior

0 applicants

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About this role

Klaviyo is seeking French-fluent Product Experts based in its Dublin office to provide high-quality support to EMEA customers scaling with the company's e-commerce platform. This hybrid role involves diagnosing software issues, resolving escalated complaints, and partnering with diverse user bases via email and live chat while integrating AI-driven workflows. Success in this position requires thriving in a fast-paced environment to meet service metrics and guide customers through technical and non-technical e-commerce challenges.

Responsibilities

Provide high-quality product support via email and live chat
Diagnose software issues and resolve escalated customer complaints
Partner with customers to navigate technical and non-technical e-commerce setups
Document troubleshooting steps and improve AI-driven workflows
Meet performance metrics while maintaining service quality in a fast-paced environment

Skills

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.