Customer Support Specialist I

The Customer Support Specialist I serves as the primary point of contact for resolving inquiries from B2B clients, including broadcasters, advertising agencies, and digital media representatives, who utilize Nielsen's data. This role involves analyzing technical and data-related inquiries received through the ticketing system to provide direct solutions or collaborating with global product and technology teams to deliver accurate resolutions to clients. The position requires managing client database information, updating knowledge bases, and conducting voice of the customer analysis to enhance service satisfaction.