Customer support Specialist II

Experian

29 days ago

Remote

Full Time

Junior

0 applicants

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About this role

Experian is expanding its Customer Care team in Costa Rica and is looking for customer-focused individuals to support consumers with inquiries and disputes related to credit reports, fraud alerts, and credit correction procedures. The role involves handling inbound calls, analyzing disputes, educating consumers, and maintaining accurate records, with the opportunity to work remotely initially. The position emphasizes empathy, detailed troubleshooting, and compliance with regulations.

Skills

About Experian

experian.com

Experian is a global information services company that helps consumers and businesses understand and manage credit and financial health. For consumers it provides free credit reports and FICO® Scores, credit monitoring, identity protection, and tools to track and improve credit; for businesses it delivers data, analytics, and decisioning solutions for lending, marketing, fraud prevention, and risk management. Branded as a "Big Financial Friend," Experian also connects customers with credit cards, loans, insurance, and other personalized financial products. Organizations rely on Experian for its extensive consumer credit data, scoring models, and compliance-focused services.