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Customer Support Specialist II at eSCRIBE - ApplyBlast

Customer Support Specialist II

eSCRIBE

1 month ago

Remote

Full Time

Senior

1 applicant

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About this role

The Customer Support Specialist II serves as a Tier 2 software support expert for the eScribe platform, handling escalated technical issues and providing second‑line assistance. The role involves troubleshooting complex problems, collaborating with cross‑functional teams, and ensuring timely, effective support for customers within rotating shift schedules.

Responsibilities

Provide second‑line technical support and troubleshoot complex software issues
Act as technical liaison between customers and product, engineering, and QA teams
Develop and maintain documentation, knowledge base articles, and internal troubleshooting guides

Skills

About eSCRIBE

escribemeetings.com

Headquarters

Markham, Ontario, Canada

Company Size

51-200 employees

Founded

2003

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eScribe (eScribe Software Ltd) provides meeting management software purpose-built for the public sector. Its platform streamlines agenda creation, publishing, minutes and meeting workflows to increase efficiency, accountability, and public transparency. Municipalities, councils, school boards and other public bodies use eScribe to manage meeting records, share materials with constituents, and simplify governance processes. The company focuses on delivering tools and support tailored to government meeting and records needs.