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Customer Support Specialist - Tier I at Canopy - ApplyBlast

Customer Support Specialist - Tier I

Canopy

7 months ago

4.6 on Glassdoor

South Jordan, UT

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Support Specialist at Canopy provides top-tier service and support to users of their accounting software via email, in-app chat, and phone channels. The role involves resolving customer issues, offering remote troubleshooting assistance, and creating new pathways for customers to enhance their experience with the software.

Skills

About Canopy

getcanopy.com

Headquarters

South Jordan, Utah, United States

Company Size

51-200 employees

Founded

2014

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Canopy is a cloud-based practice management platform built for accounting and tax firms. It combines CRM, document management, a client portal app, workflow automation, payments, time tracking, and billing into a single system. The product centralizes client communication and documents to streamline onboarding, tax season, and day‑to‑day firm operations while enabling secure payments and invoicing. Canopy positions itself as a leading practice management solution for firms seeking to automate processes and improve client service.