Customer Support Specialist

Careers at Eucalyptus(1 year ago)

HybridFull TimeJunior$64,440 - $85,808 (estimated)Customer Support

About this role

Eucalyptus is a digital healthcare company behind Juniper, a large weight-management program that combines GLP-1 medication with personalized lifestyle support and clinician-led care. This role supports the growing Germany market by serving as a key patient-facing contact, helping ensure a high-quality experience across interactions with patients and clinicians. The position is based in Germany and can be performed hybrid or fully remote.

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Required Skills

Customer Support
Patient Onboarding
Ticket Triage
Outbound Calling
Consultation Coordination
Stakeholder Communication
Process Documentation
Community Management
Issue Escalation
Bug Reporting

+4 more

About Careers at Eucalyptus

eucalyptus.health

Eucalyptus (or "Euc") is a digital-first medical organization that delivers high-touch, high-quality healthcare to patients around the world. The company emphasizes patient-first, technology-enabled care designed to help people live better, for longer. Euc provides personalized, outcomes-driven services that prioritize accessibility, continuity, and long-term wellbeing. Its mission centers on combining compassionate clinical care with digital tools to improve health across the lifespan.