Customer Support Specialist
Gcore
About this role
This role involves providing first-line technical support to customers and internal users, addressing their requests via chat, email, and phone, and offering consultations on various products such as Cloud, CDN, and Hosting. The position emphasizes troubleshooting, diagnostics, and clear communication to resolve technical issues efficiently.
Skills
About Gcore
gcore.comGcore is a global infrastructure provider offering hosting, CDN, edge and cloud services for enterprises and developers. Its portfolio includes CDN and streaming, public cloud compute (including GPU instances), bare‑metal and dedicated hosting, object storage, DNS and load balancing, plus security services such as DDoS protection, WAF and anti‑bot. Gcore operates a worldwide network of points of presence and data centers to deliver low‑latency delivery, edge computing and managed solutions via APIs, SLAs and usage‑based pricing. Media, gaming, e‑commerce and SaaS customers use Gcore for high‑performance global delivery and infrastructure.
About Gcore
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Gcore.
Salary
$30k – $42k
per year
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