Customer Support Specialist
Higher Logic
About this role
The Customer Support Specialist at Higher Logic is responsible for providing technical support and customer service to clients via multiple channels. The role involves troubleshooting, communication, and documentation to ensure customer satisfaction while working with Australia-based clients in a flexible schedule. It aims to assist users in effectively using Higher Logic’s software solutions and fostering positive relationships.
Skills
About Higher Logic
higherlogic.comHigher Logic is a SaaS provider of online community and member engagement software that helps organizations bring people, knowledge, and ideas together. Its platform combines community spaces, knowledge sharing, events and automated engagement tools to drive conversations, retention, and measurable outcomes. The product integrates with existing systems and provides analytics, moderation, and segmentation to help organizations grow and manage active, supportive networks. Customers in associations, nonprofits, and customer-focused businesses use Higher Logic to build tailored community experiences that boost engagement and advocacy.
About Higher Logic
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k – $52k
per year