Customer Support Specialist
Nagwa
About this role
A Customer Support Specialist provides support, guidance, and resources to customers in their online learning journey, addressing their needs and ensuring a positive online environment. The role involves assisting customers via multiple communication channels and collaborating with staff to enhance customer satisfaction.
Skills
About Nagwa
nagwa.comNagwa is an education technology company that produces curriculum-aligned digital learning resources—short video lessons, interactive practice, and assessments—for K–12 students and teachers. Its platform delivers searchable content across maths, science and languages, personalised practice and diagnostic assessments, and teacher tools for lesson planning and tracking. Nagwa works with families, schools and education authorities to localise content and support exam preparation and classroom outcomes. The company emphasizes clear pedagogy, on-demand micro‑lessons and data-driven insights to boost student progress.
About Nagwa
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k – $50k
per year