Customer Support Specialist
Routegenie
About this role
RouteGenie is seeking a Customer Support Specialist for their onsite location in Buffalo, NY. The role involves resolving technical support tickets, supporting operational systems, and providing user guidance in a SaaS environment, contributing to the company's mission of improving healthcare transportation services.
Skills
Qualifications
About Routegenie
routegenie.comRouteGenie is an all-in-one software platform for non-emergency medical transportation (NEMT) providers that automates scheduling, routing, dispatching, and billing. The platform offers broker integration, driver and client apps, fleet and HR management, and claims/billing tools to streamline operations, improve on-time performance, and reduce administrative overhead. Founded in 2017 and based in Buffalo, NY, RouteGenie serves providers, brokers, and health plans, with a focus on Medicaid/managed-care transportation workflows and integrations.
About Routegenie
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
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Salary
$38k – $50k
per year