Customer Support Specialist
Espresa
About this role
A Customer Support Specialist at Espresa provides prompt and successful resolution of support queries across multiple channels, including email, phone, and messaging. The role involves managing escalations, interfacing with enterprise customers, and maintaining high levels of customer satisfaction.
Skills
About Espresa
espresa.comEspresa is a Culture Benefits™ platform that helps employers unify the employee experience and build workplace culture through benefits people actually use. Its offerings include Lifestyle Spending Accounts (LSAs), total wellbeing programs, rewards & recognition, and community features delivered via web and mobile. The platform simplifies benefits administration for HR while providing employees flexible, personalized ways to spend, connect, and be recognized. Espresa positions itself as the world’s first Culture Benefits™ platform focused on modernizing compensation, wellbeing, and recognition to drive engagement and retention.
Recent company news
PR NewswireEspresa Raises $23 Million Series A Funding to Transform Personal Benefits for Global Workplaces
Oct 31, 2023
TechCrunchEspresa wants to help companies pamper their employees
Aug 18, 2016
SHRMHow to Take a Data-Driven Approach to Employee Benefits
Jan 8, 2024
ForbesEmployee Spending Accounts: Understanding Employers' Options
Jun 25, 2024
Santa Clara UniversityAdvisory Board Member News - Stories - School of Engineering
Aug 11, 2016
About Espresa
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Espresa.
Salary
$119k – $169k
per year
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