Customer Support Specialist
Bitdeer
About this role
A Customer Support Specialist at Bitdeer provides omnichannel support to customers, handling general inquiries and technical troubleshooting via Zendesk, WhatsApp, and Telegram. The role involves routing inquiries to appropriate departments, escalating complex issues, and maintaining detailed records of customer interactions.
Skills
About Bitdeer
bitdeer.comBitdeer is a high-performance computing and cloud mining company that provides a cloud mining platform and management system enabling users to monitor and manage computing performance and infrastructure. It offers hosted mining services, hashrate (hashpower) products, hardware procurement and data-center hosting alongside monitoring, optimization and operational support. Serving individuals and institutional customers, Bitdeer emphasizes enterprise-grade infrastructure, global data-center capacity, and technical support to maximize uptime and mining efficiency.
About Bitdeer
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Bitdeer.
Salary
$45k – $60k
per year