Customer Support Specialist
Jellyfish
About this role
A Customer Support Specialist at Jellyfish builds trust with customers, solves problems effectively, and helps create experiences that make Jellyfish indispensable. The role involves troubleshooting customer issues, educating clients on features, supporting configurations, and collaborating with internal teams to drive outcomes.
Skills
About Jellyfish
jellyfish.coJellyfish is a software engineering intelligence platform designed to enhance engineering performance and strategic alignment within organizations. By integrating with tools like Jira and GitHub, Jellyfish provides essential insights into engineering metrics, resource allocation, and team performance, helping R&D organizations improve efficiency and deliver better outcomes. The platform enables engineering leaders to make data-driven decisions, streamline processes, and predict project timelines effectively, resulting in improved innovation and reduced operational bottlenecks.
Recent company news
IMDbVFX Company Jellyfish Pictures Sets New Leadership Team, Hires Including Technicolor & Mpc Execs
6 days ago
The Business JournalsBostInno - Funding to Black and Latino founders | Layoffs at Jellyfish
3 weeks ago
McKinsey & CompanyMeasuring AI in software development: Interview with Jellyfish CEO Andrew Lau
Dec 10, 2025
The Washington Beer BlogJellyfish Brewing signs on with River Barrel Distributing
1 month ago
TAPinto(PHOTOS) Jellyfish Museum Progressing Towards Pompano Beach Debut
1 month ago
About Jellyfish
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Jellyfish.
Salary
$110k – $130k
per year