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Customer Support Specialist at Airgas - ApplyBlast

Customer Support Specialist

Airgas

4 months ago

3.3 on Glassdoor

Independence, OH

Onsite

Full Time

Junior

0 applicants

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About this role

Airgas is seeking a Customer Support Specialist to resolve customer account problems by researching and communicating with internal associates to obtain necessary information. Selected candidates will provide administrative support for the Credit & Collections Department, handle invoice disputes, and process credit adjustments. The role requires proficiency in financial applications and the ability to analyze data to identify root causes of recurring issues.

Responsibilities

Resolve customer account problems by researching and analyzing inquiries.
Investigate and document short paid or full invoice customer disputes.
Process credit memo requests and cylinder audit adjustment entries.
Provide administrative support for the Credit and Collections Department.
Identify and implement permanent fixes for recurring customer issues.

Skills

Qualifications

High School Diploma or GEDEffective Decision-Making Skills

About Airgas

airgas.com

Headquarters

Radnor, Pennsylvania, United States

Company Size

10001+ employees

Founded

1982

View Profile

Distributor of industrial, medical and specialty gases as well as a product line of safety products, welding equipment, specialty tools, and MRO products.