ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Support Specialist at Guidehouse - ApplyBlast

Customer Support Specialist

Guidehouse

3 months ago

3.2 on Glassdoor

Arlington, VA, United States

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Customer Support Specialist provides first-line assistance across multiple communication channels, triaging and resolving routine service requests using established workflows and knowledge bases. The role involves escalating complex issues to higher support tiers, documenting interactions in service management systems, and capturing customer feedback to support quality monitoring.

Responsibilities

Acknowledge, triage, and prioritize customer requests across phone, email, and chat channels
Resolve routine issues using standard operating procedures and knowledge base resources
Escalate complex or high-priority issues to Tier 2 or Tier 3 support with detailed documentation
Document customer interactions and resolutions within service management systems
Capture customer feedback to support service quality monitoring and reporting

Skills

Qualifications

Bachelor's degreeActive Top Secret Federal or DOD security clearance

About Guidehouse

guidehouse.com

Headquarters

Mclean, Virginia, United States

Company Size

10001+ employees

Founded

2018

View Profile

Guidehouse is a leading advisory firm that specializes in integrating commercial and public sector solutions to tackle complex challenges faced by clients. As a unique scaled advisory organization, it leverages insights from both government and commercial perspectives within its various industry segments. Guidehouse provides a range of technology and managed services, focusing on key sectors such as healthcare, financial services, defense, and infrastructure. The firm is recognized for its innovative approach to problem-solving, which combines strategic expertise with practical implementation.