Codes Health
The Customer Support Specialist at Codes Health will manage inbound tickets, comments, and emails from key accounts, ensuring fast first responses and timely resolutions within established SLAs. The role involves triaging issues, escalating technical problems, and contributing to the development of support processes and playbooks.
Codes Health is an AI-powered medical record retrieval platform built for plaintiff personal injury law firms. The platform automates the retrieval, review, and summarization of medical records, billing records, and imaging across all 50 states, with an average turnaround of 1–2 weeks. It offers HIPAA-compliant, end-to-end encrypted case insights including medical chronologies, missing record detection, and AI-generated case summaries to help firms accelerate settlements.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Codes Health.
Codes Health didn’t post a salary, so this is our estimate from similar listings.
24% below the average for this role