yapeal
YAPEAL is seeking a Customer Support Specialist to serve as the technical bridge between its fintech platform and a diverse ecosystem of clients, including Embedded Finance Partners, Business Clients, and Retail Users. The role involves providing world-class, multi-channel support to resolve complex inquiries regarding card transactions and financial services while ensuring compliance with regulatory standards. This position requires a blend of empathy, technical troubleshooting skills, and industry expertise to enhance customer experience and drive operational efficiency.
YAPEAL is a Swiss-made FinTech and FINMA‑licensed digital banking platform that helps businesses embed financial services into their products. It offers Swiss business accounts, instant payments and integrated Embedded Finance solutions designed to boost revenue and streamline customer journeys. YAPEAL focuses on modular, developer-friendly integrations and compliance, positioning itself as a reliable partner for companies wanting to add seamless financial functionality.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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