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Customer Support Specialist at Concentrix - ApplyBlast

Customer Support Specialist

Concentrix

27 days ago

3.3 on Glassdoor

Lisbon, Lisbon, Portugal

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves serving as the primary point of contact for users and businesses utilizing advanced AI solutions, delivering exceptional service across multiple channels. The position requires assisting clients with account management, platform navigation, and technical troubleshooting while guiding them on the effective use of innovative AI tools. The ideal candidate will be based in Lisbon, Portugal, and possess professional fluency in English along with a strong interest in technology.

Responsibilities

Provide multi-channel customer support to consumers and business clients
Assist users with account management, platform navigation, and billing inquiries
Guide clients on effectively utilizing innovative AI tools and troubleshoot technical issues

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.