Customer Support Specialist

The Customer Support Specialist at Nokia delivers exceptional care support services to clients, ensuring seamless operations across complex product technologies and networks. This role involves providing Tier 2/3 technical support for packet core network solutions, diagnosing and resolving network faults, and managing escalations from customers and internal teams. The specialist collaborates with engineering teams to address complex issues, monitors network performance, and serves as a primary technical point of contact for customer support requests.