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Customer Support Specialist at The Fork - ApplyBlast

Customer Support Specialist

The Fork

24 days ago

Barcelona, Catalonia, Spain

Hybrid

Full Time

Medior

0 applicants

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About this role

This role involves managing B2C and B2B customer inquiries across phone, email, and chat to ensure a positive dining experience for users of TheFork's ecosystem. The ideal candidate will provide accurate solutions, handle complaints with empathy, and collaborate with internal teams to resolve issues efficiently. The position requires a native Portuguese speaker with fluent English and Spanish skills based in Barcelona.

Responsibilities

Answer B2C and B2B customer requests via phone, email, and chat
Handle questions, issues, and complaints with professionalism and empathy
Collaborate with other teams to resolve customer requests and ensure satisfaction

Skills

About The Fork

thefork.com

Headquarters

Paris, Île-De-France, France

Company Size

1-10 employees

Founded

2007

View Profile

TheFork is an online restaurant discovery and reservation marketplace that lets diners search, read reviews, view menus and book tables in real time across multiple European and international markets. For consumers it highlights availability, special offers and loyalty rewards; for restaurants it provides a bookings and table-management platform with analytics and marketing tools to boost covers and revenue. Operating under local brands (e.g., LaFourchette/ElTenedor) and part of the Tripadvisor family, TheFork connects millions of diners with thousands of restaurants.