Customer Support Specialist

The Customer Support Specialist role at Staples Canada involves providing essential government services through a strategic partnership with ServiceOntario, including driver's license renewals and health card applications. This position requires acting as a primary services specialist to solve customer problems, handle escalated interactions, and ensure all customer needs are met with professionalism and empathy. The specialist will also maintain brand standards, complete lobby readiness activities, and support team members through peer learning and training.