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Customer Support Specialist at GoCardless - ApplyBlast

Customer Support Specialist

GoCardless

15 days ago

3.6 on Glassdoor

Riga, Latvia

Onsite

Full Time

Junior

0 applicants

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About this role

This role serves as the primary point of contact for GoCardless users and partners, resolving queries, improving onboarding experiences, and verifying new accounts for safe transactions. The position involves communicating with English and French-speaking clients via email, chat, and phone while collaborating with internal teams to navigate the payment platform. The role offers the opportunity to develop a thorough understanding of financial services, including bank payments and open banking.

Responsibilities

Resolve user queries and improve onboarding experience
Verify new accounts to ensure compliance and safe transactions
Collaborate with internal teams to investigate and solve problems

Skills

About GoCardless

gocardless.com

Headquarters

London, England, United Kingdom

Company Size

501-1000 employees

Founded

2011

View Profile

GoCardless is a payments company that helps businesses collect bank-to-bank payments worldwide, specializing in ACH, SEPA, Bacs and other direct debit schemes. It offers APIs, hosted payment pages and pre-built integrations to automate recurring and one‑off payments, invoicing and subscription billing. Targeting SMBs and enterprises, GoCardless emphasizes predictable cash flow and lower fees than card payments while handling reconciliation, compliance and cross‑border coverage. Developers and finance teams choose it for easy integration with accounting and billing platforms and robust payment orchestration.