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© All Rights Reserved. ApplyBlast.com
CDI Solutions
The Customer Support Specialist serves as the first point of contact for customers of a SaaS clinical trial management platform, delivering timely and effective support through phone, email, and ticketing systems. This role involves triaging and resolving Tier 1 issues, documenting interactions in Salesforce, and guiding customers through platform navigation and troubleshooting. The position requires maintaining compliance with HIPAA regulations and collaborating with cross-functional teams to improve customer satisfaction and product adoption.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for CDI Solutions.
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