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Customer Support Specialist at 10Beauty - ApplyBlast

Customer Support Specialist

10Beauty

2 days ago

Burlington, Massachusetts, United States

Onsite

Full Time

Junior

0 applicants

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About this role

10Beauty is seeking a Customer Support Specialist to serve as the frontline hero for customers, handling inquiries via phone, email, and HubSpot while ensuring a delightful user experience. This in-person role in Burlington, MA involves managing inventory, developing support processes, and collaborating with cross-functional teams to improve product offerings and customer journeys. The position requires availability for rotating evening and weekend shifts and offers a salary range of $50,000 to $70,000 USD.

Responsibilities

Serve as primary point of contact for customer inquiries via phone, email, and HubSpot
Track inventory and contribute to supply chain forecasting for customer product needs
Build and maintain customer support knowledge base and standard operating procedures

Skills

About 10Beauty

10beauty.co

Headquarters

Burlington, Massachusetts, United States

Company Size

11-50 employees

Founded

2020

View Profile

10Beauty is a beauty technology company focused on automating nail care services. The company appears to combine robotics and cosmetology to deliver manicure experiences through tech-enabled systems. Its roles in cosmetology and robotics software suggest a business operating at the intersection of beauty services and automation.