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Customer Support Specialist at House Rx - ApplyBlast

Customer Support Specialist

House Rx

3 days ago

3.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Support Specialist role at House Rx focuses on supporting customers post-launch by organizing, triaging, and resolving requests from external users of the House Rx product suite. The position involves collaborating with engineering, clinical operations, and customer success teams to ensure timely resolution of user requests and a positive customer experience. This role requires becoming a subject matter expert on the House Rx pharmacy management system to effectively support and educate users.

Responsibilities

Triage and resolve incoming support tickets and phone calls
Categorize support requests and customer feedback to identify improvement areas
Serve as subject matter expert on pharmacy management system and workflows

Skills

About House Rx

houserx.com

Company Size

11-50 employees

Founded

2021

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House Rx is a specialty pharmacy that partners with independent community practices to deliver in‑clinic, medically integrated dispensing for patients prescribed specialty medications. By combining pharmacy expertise, benefits navigation, and modern technology, they embed pharmacy services into the clinical workflow to streamline prior authorization, refill management, and adherence support. Their model aims to improve patient access and outcomes, reduce administrative burden for providers, and capture additional clinic revenue. House Rx recently raised a $55M Series B to scale this in‑clinic specialty pharmacy approach.