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Customer Support Specialist at Neighbor - ApplyBlast

Customer Support Specialist

Neighbor

5 days ago

4.5 on Glassdoor

Lehi, Utah, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Support Specialist at Neighbor engages directly with renters, hosts, and internal team members to create an exceptional customer experience. As a primary point of contact, the role involves handling inbound calls, emails, and chats, while proactively communicating with customers to ensure their success. The position requires strong verbal and written communication skills to resolve customer issues and optimize the platform experience.

Responsibilities

Resolve inbound customer care issues via online chat, email, and phone
Assist renters in finding suitable spaces from existing inventory
Optimize storage supply to maintain an accurate and high-quality inventory

Skills

About Neighbor

neighbor.com

Headquarters

Lehi, Utah, United States

Company Size

51-200 employees

Founded

2017

View Profile

Neighbor is a peer-to-peer storage and parking marketplace that connects people who have extra space—garages, driveways, basements, and spare rooms—with renters looking for affordable, local storage and parking. It positions itself as a lower-cost alternative to traditional self-storage (often about half the price) and operates across all 50 U.S. states. Hosts earn passive income by listing unused space, while renters book online for flexible, neighborhood-based options. The platform focuses on convenience, local availability, and a marketplace model that benefits both renters and property owners.