Customer Support Specialist

The Customer Support Specialist at Clerky serves as the primary point of contact for startup founders, investors, and attorneys, providing world-class service to help them complete critical legal paperwork efficiently. This role involves crafting empathetic and precise responses to customer inquiries, maintaining help center content, and collaborating with engineering and product teams to resolve software issues and improve the user experience. The position requires a high degree of focus, analytical thinking, and a commitment to continuous learning in a fast-paced, customer-centric environment.