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Customer Support Specialist at Pirros - ApplyBlast

Customer Support Specialist

Pirros

2 days ago

Los Angeles, California, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Support Specialist at Pirros serves as the primary point of contact for customer inquiries, troubleshooting technical issues, and helping clients maximize the value of the AI-powered design production platform. This role involves collaborating with Customer Success, Product, and Engineering teams to resolve problems efficiently and enhance the overall customer experience. The position requires a proactive problem-solver who thrives in a fast-paced startup environment while managing multiple support requests with empathy and urgency.

Responsibilities

Serve as primary point of contact for customer support inquiries via email, chat, and calls
Troubleshoot technical issues and provide timely effective solutions
Escalate complex technical issues to Product and Engineering while maintaining clear customer communication

Skills

About Pirros

pirros.com

Headquarters

Los Angeles, California, United States

Company Size

11-50 employees

Founded

2022

View Profile

Pirros is an AI-powered project hub and detail management system built for Architecture and Engineering firms. It enables teams to find, compare, reuse, and standardize Revit details and families across projects, teams, and offices through intelligent tag-free search, built-in QA/QC workflows, and native Revit integration. Pirros serves as an operating system for design production, helping firms operationalize their knowledge, reduce documentation time, and maintain consistent standards at scale.