Customer Support Supervisor

Coinbase Careers Page(7 days ago)

Hyderabad, IndiaOnsiteFull TimeManager$28,262 - $28,262Customer Support

About this role

A Customer Support Supervisor at Coinbase will manage and develop a team of customer support agents, ensuring operational performance against KPIs and SLAs. The role requires becoming a subject matter expert in Coinbase’s operational processes, coordinating with workforce management for scheduling, and supporting cross-functional efforts to improve workflows. This position is based onsite at Coinbase’s Hyderabad Centre of Excellence.

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Required Skills

Team Leadership
Performance Management
Coaching
Workforce Management
Data Analysis
Customer Support
Project Management
Communication
Process Improvement
Quality Assurance

Qualifications

Degree in Business, Finance, Customer Experience or Blockchain

About Coinbase Careers Page

coinbase.com

Coinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.