ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Support Supervisor at Fullsteam - ApplyBlast

Customer Support Supervisor

Fullsteam

4 months ago

3.0 on Glassdoor

Georgia

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Customer Support Supervisor at Fullsteam leads the POS, Accounting, and IT support teams for Pluss, a vertical software provider for truck and trailer repair businesses. This role involves managing daily operations, coaching staff, tracking performance KPIs, and driving process improvements to ensure high-quality customer experiences. The supervisor collaborates with cross-functional teams to resolve escalations and align on strategic priorities.

Responsibilities

Provide daily supervision and coaching to multi-disciplinary support teams
Manage scheduling, workload balancing, and coverage across support functions
Define, track, and report on key performance indicators and quality scores
Identify workflow gaps and implement process improvements for operational excellence
Act as escalation point for complex customer issues and monitor feedback trends