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Customer Support Talent Pool at Amadeus IT Group - ApplyBlast

Customer Support Talent Pool

Amadeus IT Group

2 months ago

San Jose, California, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Support Analyst provides first‑line technical assistance to Amadeus customers via phone, email, and chat, handling incident investigation, product inquiries, and case documentation while ensuring high‑quality service and adherence to service levels. The role involves collaborating with internal teams, escalating complex issues, and contributing to knowledge base improvements.

Responsibilities

Provide first-line technical support via phone, email, and chat
Document and manage cases using ticketing systems
Investigate, troubleshoot, and resolve incidents and service requests
Escalate complex issues to internal resolver groups or external providers
Collaborate with cross-functional teams to resolve complex issues

Skills

About Amadeus IT Group

amadeus.com

Headquarters

Madrid, Community Of Madrid, Spain

Company Size

10001+ employees

Founded

1987

View Profile

Discover how Amadeus' platform and technology help airlines, travel agencies, hotels and others connect, do business, and deliver better travel experiences.