Customer Support Team Lead
Wave(12 days ago)
About this role
Wave is building financial services in Africa to promote a cashless continent, aiming to provide accessible, low-cost, and reliable financial solutions to underserved populations across multiple countries. The company is experiencing significant growth and is focusing on customer support, innovation, and expanding its impact.
Required Skills
- Customer Service
- Support Management
- Communication
- Leadership
- Performance Metrics
- Troubleshooting
- Time Management
- Cross-cultural Communication
- Support Tools
- Team Building
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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