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Customer Technical Support Engineer (SCADA and EMS) at Power Factors - ApplyBlast

Customer Technical Support Engineer (SCADA and EMS)

Power Factors

5 days ago

3.8 on Glassdoor

Athens, Attica, Greece

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Technical Support Engineer provides remote technical guidance and troubleshooting for SCADA and EMS systems to ensure optimal functionality of customer data acquisition systems. This role involves diagnosing hardware, software, and network issues, managing support tickets, and collaborating with global teams to resolve complex technical challenges. The position requires strong problem-solving skills and a customer-focused approach to maintain high service levels.

Responsibilities

Provide remote technical guidance and troubleshoot hardware, software, and firmware issues
Triage, prioritize, and manage customer support requests and issue lifecycles
Maintain documentation and contribute to internal knowledge base articles

Skills

Qualifications

Bachelor's degree in Electrical EngineeringBachelor's degree in Renewable EnergyBachelor's degree in Computer Science

About Power Factors

powerfactors.com

Headquarters

Waltham, Massachusetts, United States

Company Size

501-1000 employees

Founded

2013

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Power Factors is a leading provider of renewable energy management software designed specifically for renewable energy assets. Their comprehensive Unity suite supports the entire asset lifecycle, offering a range of integrated tools that simplify management processes through a user-friendly platform. With a focus on efficiency and reliability, Power Factors enables organizations to optimize the performance and profitability of their renewable energy investments.