Customer Technical Support : Pune India
Indexengines
About this role
A mid-level technical support engineer at Index Engines provides hands-on customer-facing support for their cyber recovery software, focusing on troubleshooting, installation, and configuration of products in customer environments.
Skills
About Indexengines
indexengines.comIndex Engines provides enterprise cyber resilience and ransomware recovery solutions designed to protect data integrity and minimize downtime. Their platform combines immutable, isolated backups with rapid detection and automated recovery workflows to restore systems quickly after attacks or data corruption. Deployed as appliances and software across on‑premises and cloud environments, Index Engines supports large organizations and regulated industries with fast restore SLAs, forensic visibility, and compliance features. Customers use Index Engines to harden backup environments, accelerate incident response, and reduce operational disruption from ransomware and other data‑integrity failures.
About Indexengines
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Indexengines.
Salary
$60k – $80k
per year