Customer Technical Support Representative 1 (SCA)

This role serves as the first point of contact for Tier 3 requests escalated to the Global Cyber Center, providing intake and triage for mission-critical issues in a high-tempo environment. The position requires managing high-volume customer interactions across multiple channels while maintaining composure and professionalism. It involves creating and routing tickets, conducting quality assurance follow-ups, and ensuring seamless communication between shifts. The role operates on a mandatory 24/7 rotating shift schedule to support uninterrupted operations.