Customer Technical Support Specialist, Informatics - Off Shift - REMOTE
Cepheid
About this role
The Customer Technical Support Specialist, Informatics at Beckman Coulter Diagnostics provides remote technical troubleshooting and consulting for laboratory software products. The role involves supporting clinical laboratory customers with middleware software, LIS, and hardware issues, ensuring 24/7 support and problem resolution.
Skills
About Cepheid
cepheid.comCepheid is delivering a better way to improve patient outcomes by enabling access to molecular diagnostic testing everywhere.
Recent company news
Clinical Lab ProductsCDC Selects Cepheid as National Collaborator for Rapid Diagnostic Development
2 weeks ago
Barchart.comCepheid Selected by CDC as National Collaborator, Advancing Rapid Diagnostic Innovation to Strengthen U.S. Pandemic Preparedness
2 weeks ago
U.S. Department of War (.gov)DoD Awards a Maximum $565.8 Million Contract to Cepheid for Point-of-Care Medical Tests and Analyzers
Sep 12, 2025
TipRanksCepheid Wins CDC Contract to Fast-Track Rapid Diagnostics for Future U.S. Outbreaks
2 weeks ago
MedTech DiveCepheid to lay off 167 people in California
Apr 14, 2025
About Cepheid
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cepheid.
Salary
$53k – $72k
per year
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