Customer Training Team Lead (m/f/d)

voize(28 days ago)

HybridFull TimeManager$154,326 - $201,666 (estimated)Customer Success

About this role

The Customer Training Team Lead at Voize is responsible for overseeing the onboarding and implementation processes for new customers, ensuring they achieve quick and effective Time-to-Value with the company's AI solutions. This role involves managing the Customer Training team, refining onboarding methodologies, and collaborating with Vertical Leads to develop training enablement strategies tailored to customer needs. The lead will also focus on maintaining operational efficiency, enhancing customer satisfaction metrics, and driving automation in onboarding practices. Qualifications include 5+ years in SaaS onboarding, experience in people management, and fluency in German and English.

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Required Skills

Customer Training
Team Leadership
Onboarding Management
Time-to-Value
Capacity Planning
Process Definition
Automation
Stakeholder Management
Communication Skills
SaaS Experience

+5 more

About voize

www.voize.de

voize GmbH is a technology company focused on revolutionizing documentation in the nursing sector through voice recognition. Their innovative platform allows caregivers to document their duties verbally via smartphone, generating structured documentation entries automatically, thus saving time and effort. With proven efficiency, voize helps healthcare professionals streamline their workflows and enhance patient care by integrating seamlessly with existing documentation systems. The company is notable for its commitment to improving the efficiency of nursing practices, making it easier for staff to focus on delivering quality care.