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Customer Value Partner, Mid-Market at Multiverse - ApplyBlast

Customer Value Partner, Mid-Market

Multiverse

3 months ago

2.9 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

The Customer Value Partner at Multiverse serves as the primary architect for enterprise customer transformation, managing the end-to-end journey from contract signing to long-term value realization. This role involves leading Executive Business Reviews, establishing Mutual Action Plans, and driving Net Revenue Retention by aligning delivery teams with client strategic goals. The position requires influencing senior stakeholders while navigating data-driven technicalities to ensure flawless program launches and measurable business impact.

Responsibilities

Lead end-to-end customer journey for enterprise accounts from sales handover to renewal
Build multi-threaded relationships with HR executives and business leaders
Establish Mutual Action Plans and oversee launch excellence during the First 90 Days
Conduct Executive Business Reviews to synthesize delivery outcomes and learner data
Identify expansion triggers and build commercial cases backed by value proof

Skills

About Multiverse

multiverse.io

Headquarters

London, England, United Kingdom

Company Size

11-50 employees

Founded

2016

View Profile

Multiverse is an upskilling platform that helps businesses accelerate AI adoption by closing workforce skills gaps through apprenticeships and upskilling programmes in AI, data, engineering, and leadership. Trusted by over 1,500 employers across the UK, Multiverse delivers on-the-job learning experiences that generate measurable business impact, including tracked return on investment for customers. The company serves both employers looking to future-proof their teams and learners seeking to build in-demand technical and professional skills.