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CX Advisor, Contact Center (Overnight Shift) at LUMA Energy - ApplyBlast

CX Advisor, Contact Center (Overnight Shift)

LUMA Energy

11 days ago

3.7 on Glassdoor

Santurce, Puerto Rico, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The CX Advisor manages customer interactions across multiple channels, including calls, emails, social media, and chat, while resolving complex requests and supporting Associate Customer Experience Advisors. The role involves demonstrating empathy, negotiating account resolutions, and striving for first call resolution to maintain high customer satisfaction and trust. Additionally, the position requires participating in storm restoration tasks and adhering to company policies and industry regulations.

Responsibilities

Manage customer interactions across multiple channels including calls and social media
Negotiate account resolutions and achieve mutually beneficial outcomes with customers
Identify creative solutions to reduce future customer complaints and improve experience

Skills

About LUMA Energy

lumapr.com

Headquarters

Puerto Rico, Puerto Rico

Company Size

1001-5000 employees

Founded

2020

View Profile

LUMA Energy is Puerto Rico's electric power transmission and distribution operator, providing safe, reliable electricity service to residential, commercial, and industrial customers across the island. The company manages the electrical grid, handles service requests, and drives the modernization and transformation of Puerto Rico's power infrastructure. LUMA also promotes renewable energy programs and smart meter initiatives as part of its commitment to building a stronger energy future for Puerto Rico.