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CX Architect at Clay - ApplyBlast

CX Architect

Clay

4 months ago

5.0 on Glassdoor

Remote

Full Time

Senior

3 applicants

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About this role

Clay is seeking a CX Architect to design and build an expansion engine that functions as a hybrid product manager, operations strategist, and RevOps professional. This role focuses on maximizing value creation across the customer journey by identifying inefficiencies in the expansion process and implementing scalable solutions for the GTM organization. The ideal candidate will partner with engineering and finance to drive moonshot goals while acting as an internal evangelist for Clay's platform.

Responsibilities

Design and implement scaling sales and retention processes for the GTM organization
Optimize customer journey inefficiencies to maximize value creation and revenue efficiency
Partner with engineering to push product capabilities into new use cases for expansion
Lead change management initiatives by developing playbooks and driving operational rhythms
Collaborate with finance to operationalize compensation models and capacity planning

Skills

Qualifications

Bachelor's DegreeProfessional Certification in Revenue Operations

About Clay

clay.com

Headquarters

New York, New York, United States

Company Size

11-50 employees

View Profile

Clay is a web-based go-to-market platform that lets teams access and act on unique data to drive revenue. It brings together 150+ premium data sources and AI research agents in one platform and enables automated growth workflows to turn insights into revenue. Core capabilities include Claygent AI research agents, the Sculptor workflow builder, signals tracking, audience management, and ad sync with LinkedIn, Meta, and Google, plus tools like an email sequencer, CRM enrichment, TAM sourcing, lead scoring, and automated inbound/outbound campaigns. Designed to accelerate data-driven GTM programs, Clay emphasizes automation, enrichment, and scalable experimentation for faster growth.