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CX Associate at Magic - ApplyBlast

CX Associate

Magic

1 month ago

3.5 on Glassdoor

Remote

Contract

Junior

0 applicants

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About this role

The CX Associate serves as the primary point of contact for German-speaking customers, delivering a seamless and empathetic support experience while acting as a bridge between clients and the clinical team. This role involves managing inquiries across multiple channels, resolving order and product issues, and tracking shipments to ensure high customer satisfaction. It offers a clear trajectory toward CX Leadership opportunities for high-performers who embody a customer-obsessed philosophy.

Responsibilities

Answer client inquiries via phone, email, and chat
Address order issues and product inquiries through customer interface platform
Track shipments and handle backend shipping inquiries

Skills

About Magic

getmagic.com

Headquarters

Wilmington, Delaware, United States

Company Size

201-500 employees

Founded

2015

View Profile

Magic is a virtual assistant agency that provides dedicated remote assistants for executive, personal, and administrative support worldwide. It matches clients with handpicked assistants via Magic Match, offers 24/7 backup coverage and ongoing coaching, and uses AI-enabled tools to streamline scheduling, communications, and task management for businesses across industries.