CX Assurance Manager

The CX Assurance & Quality Lead at Globe leads end-to-end quality assurance of customer interactions across all channels to uphold service excellence and prevent CX failures. The role builds and sustains a CX assurance framework aligned with business goals, SLAs, and regulatory standards while driving perfect order execution and fraud prevention. It leverages AI-driven analytics to surface insights and partners with cross-functional stakeholders to continuously improve customer experience.