CX Assurance Manager
AliExpress Russia
About this role
The CX Assurance & Quality Lead at Globe leads end-to-end quality assurance of customer interactions across all channels to uphold service excellence and prevent CX failures. The role builds and sustains a CX assurance framework aligned with business goals, SLAs, and regulatory standards while driving perfect order execution and fraud prevention. It leverages AI-driven analytics to surface insights and partners with cross-functional stakeholders to continuously improve customer experience.
Skills
About AliExpress Russia
aliexpress.ru▶ Официальный сайт AliExpress на русском языке. ⭐ Скидки и распродажи. ⚡ Мы ускорили доставку! ✔️Огромный выбор и выгодные цены на ● мобильные телефоны, ● электронику, ● бытовую технику, ● одежду для детей и взрослых, ● товары для дома и сада и многое другое в интернет-магазине AliExpress.
Recent company news
ReutersAliExpress Russia eyes $10 billion turnover by 2022-2023, up an estimated 66%
Jul 10, 2020
The Business of FashionAliExpress Russia Acquires Majority Stake in KazanExpress Marketplace
Oct 28, 2021
The BellAliexpress Russia shareholders refuse to finance company
Oct 11, 2022
WSJAlibaba’s Russia Venture Puts Chinese E-Commerce Giant in Awkward Spot
Mar 24, 2022
TechCrunchAlibaba, Mail.Ru, Megafon form AliExpress Russia JV to double down on e-commerce in CIS
Jun 5, 2019
About AliExpress Russia
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for AliExpress Russia.
Salary
$145k – $192k
per year