CX Bot Enablement Specialist
Relay Financial(24 days ago)
About this role
Relay is a digital banking platform dedicated to empowering small business owners with tools and insights to manage their finances effectively. They focus on enhancing customer experience through automation and AI, aiming to provide clarity and confidence in financial decision-making.
Required Skills
- Conversation Design
- Bot Operations
- Vendor Management
- Automation
- System Integration
- Customer Service
- Metrics and Reporting
- Risk and Compliance
- Content Translation
- AI
About Relay Financial
relayfi.comRelay Financial, often referred to simply as Relay, is a financial technology company that specializes in providing online business banking services designed to enhance cash flow management for small businesses. The platform allows users to effortlessly track their earnings, spending, and savings by offering multiple checking and savings accounts tailored to specific financial goals. Relay prioritizes transparency and ease of use, promoting features such as no hidden fees, multi-account organization, and integrations with popular accounting software. Although not an FDIC-insured bank, its banking services are supported by Thread Bank, ensuring funds are eligible for FDIC insurance coverage up to $3 million.
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