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CX Data Analytics and Insights Lead at Who Gives A Crap - ApplyBlast

CX Data Analytics and Insights Lead

Who Gives A Crap

8 days ago

3.6 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The CX Data Analytics and Insights Lead joins the Customer Experience team to transform raw customer data and feedback into actionable insights, enabling strategic decision-making and driving business growth. This role focuses on data integrity, building robust reporting frameworks, and fostering a culture of continuous improvement. The position involves collaborating cross-functionally to shape data goals, integrate smart tech tools, and establish governance processes for long-term scalability.

Responsibilities

Transform raw customer data into actionable insights for strategic decision-making
Manage data intake processes and maintain accuracy of team scorecards
Evaluate and integrate AI tools into reporting frameworks to speed up insight delivery

Skills

About Who Gives A Crap

whogivesacrap.org

Headquarters

Melbourne, Victoria, Australia

Company Size

201-500 employees

Founded

2012

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Who Gives A Crap is a mission-driven consumer goods company that sells eco-friendly toilet paper and other paper products online. Their products use recycled paper or bamboo and arrive in plastic-free packaging, with one-off purchases or recurring subscription options. The company donates 50% of its profits to clean water and sanitation non-profits to improve access to toilets and hygiene around the world. Sustainability and social impact are central to its brand and operations.