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CX Incident Manager at Polymarket - ApplyBlast

CX Incident Manager

Polymarket

24 days ago

Remote

Full Time

Senior

0 applicants

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About this role

The CX Incident Manager at Polymarket serves as the operational center for customer-facing incidents, coordinating response efforts during live outages and ensuring accurate communication with users. This role involves triaging bug reports, building structured escalation paths, and maintaining a known-issue library to support agents and AI tools. The position requires leading post-incident reviews and establishing on-call coverage to improve response processes and reduce recurring contact volume.

Responsibilities

Run CX war room during live incidents and coordinate customer-facing status updates
Triage incoming bug reports and file them to engineering with sufficient context
Build and maintain escalation paths and known-issue library for support agents

Skills

About Polymarket

polymarket.com

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2020

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Polymarket is the world's largest prediction market, allowing users to stay informed and profit from their knowledge by trading on the outcomes of future events. The platform covers a wide range of topics including politics, sports, crypto, AI, tech, geopolitics, and pop culture. Polymarket operates as a market where participants buy and sell shares tied to event outcomes, with prices reflecting the collective probability assigned by traders.