CX Intelligence Analyst II
CallMiner(1 month ago)
About this role
The CX Intelligence Analyst II supports the customer success team by analyzing customer data and providing insights to improve client experience. They collaborate with various departments to enhance service quality and customer satisfaction. The role involves interpreting data trends and generating reports to inform strategic decisions.
Required Skills
- Data Analysis
- Customer Insights
- Reporting
- SQL
- Excel
- Customer Success
- Business Intelligence
- Data Visualization
- Communication
About CallMiner
callminer.comCallMiner provides conversation intelligence and automation software for enterprise customer experience (CX). The platform analyzes customer interactions across channels to surface actionable insights, enabling smarter agent coaching, quality assurance, and automated workflows while helping reduce contact center costs. CallMiner’s solutions focus on Contact Center Experience and Experience Management, delivering analytics and automation to improve agent performance and customer outcomes. By turning conversational data into measurable business value, CallMiner helps organizations drive smarter, more efficient customer interactions.
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