CX Manager
Unum(1 month ago)
About this role
A Strategic CX Manager at Unum Technology Centre in Carlow is a senior role focused on shaping and stewarding the organisation's customer experience strategy to drive satisfaction and loyalty. The position operates at the intersection of business and technology to ensure customer priorities are represented in strategic decisions. It reports into CX leadership and contributes to company-wide CX alignment and transformation efforts.
Required Skills
- Journey Mapping
- Data Analysis
- CX Platforms
- Stakeholder Engagement
- Project Management
- KPI Reporting
- UX Principles
- Data Visualization
- Qualitative Research
- Quantitative Research
+3 more
Qualifications
- Bachelor's Degree
- CCXP (Preferred)
About Unum
unum.comUnum provides comprehensive financial insurance products to industries of all sizes. Leader in disability insurance, life insurance, compliance and developing HR technology solutions for our clients.
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