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CX Operations Analyst at Crunchyroll, LLC - ApplyBlast

CX Operations Analyst

Crunchyroll, LLC

2 months ago

Mexico City, Mexico City, Mexico

Onsite

Full Time

Senior

0 applicants

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About this role

The CX Operations Analyst will develop and maintain Tableau and Salesforce dashboards and reporting solutions to provide visibility into contact center performance and customer health. The role supports CX leadership and cross‑functional teams, translating data into actionable insights and will evolve toward advanced analytics and customer behavior analysis.

Responsibilities

Design and maintain Tableau dashboards for contact center operations
Analyze support performance metrics and deliver actionable insights
Collaborate with cross‑functional teams to define KPIs and drive data‑driven decisions

Skills

Qualifications

Bachelor's degree in Analytics, Statistics, Business, Economics, Information Systems, Data Science or related field

About Crunchyroll, LLC

crunchyroll.com

Headquarters

Los Angeles, California, United States

Company Size

1001-5000 employees

Founded

2006

View Profile

Crunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.